Glossary
Navigating through all of the technical terms associated with unified communications and IT support can be confusing. No problem, we’ve got you covered.
This glossary will help you navigate through a jungle of technical terms—whether you’re researching or managing your business.
A
C
- CCaaS
- Call Center Transcription
- Cable Internet
- Call Hunting
- CAT5 / CAT5e / CAT6
- Cloud
- Cloud Communications
- Central Office
- Cloud PBX
- Codec
- Conference Bridge
- Conferencing
- Corporate Directory on Phone
- CRM
- CSR
- Custom Greetings
- Custom Hold Music
- Custom Messages
- Custom Schedules
- Customer Engagement
- Call Analytics
- Call Center
- Call Logs
- Call Monitoring
- Call Queue
- Call Recording
- Call Reports
- CDR
- Centrex
- CLEC
- Client
- Contact Center
- CPE
- CTI
D
E
I
J
K
L
M
P
R
S
U
V
Speak to an expert, get more information.
The GoTo brand offers the most validated and trusted software products in the communications and collaboration space. Find out what GoTo can do for you.